REFUND POLICY
Before processing the return and sending of the goods, please contact our support service and receive an affirmative answer about accepting the return. Do not ship the item without receiving this response. Response time is up to 48 hours.
Return methods
1. Go to the order card and click Return goods.
2. Select the product you want to return and indicate the reason for the return. Select an available Russian Post office and click Issue a return. A return request will be created, valid for 7 days. We will send you a return tracking number via SMS, which you will need to communicate to a Russian Post employee, and later using the same number you will be able to track the parcel on the Russian Post website.
3. Pack the items you want to return. Don't forget to include the order number for which you are making a return in the package. Write the number on a piece of paper or put a sticker with the number on the product. You can purchase packaging at a Russian Post office or pack the parcel yourself (in this case, the packaging must meet the requirements of Russian Post). Otherwise returns are free.
4. Take the parcel to the selected Russian Post office while the return application is valid. Say that you are returning the item to X-world and provide the tracking number from the SMS. A Russian Post employee will print out a form with the address and register the parcel. After registration, you will be given a receipt with the tracking number of the parcel.
Terms and Conditions
When can you return goods? On the day you receive your order. At this time, you can check your order and return both damaged or defective goods, as well as goods that did not fit or were not to your liking. They will not be returned later. These items can only be returned if they are damaged or defective.
During the warranty period, you can return goods with defects or defects (poor quality). If the goods do not have a warranty period, they can be returned within two years from the date of receipt of the goods, subject to the provision of an expert opinion that the defect arose before the delivery of the goods to the customer or for reasons that arose before that moment. The conclusion can be obtained at the service center. The default warranty period is 30 days unless a longer one is specified. When we receive your return, we will review it. If the item is returned, we will refund you within 10 days and you will be notified. If upon inspection it turns out that the item cannot be returned, we will contact you by phone.
Return Policy
A product that does not fit or is not to your liking (of adequate quality) can be returned if:
— no traces of use;
— you did not install or activate programs (for devices);
— the presentation has been preserved;
— the packaging is not damaged;
— consumer properties have been preserved (including the expiration date has not expired);
For goods from abroad, terms and conditions differ.
Refund Policy:
Dear Customers, we inform you that when requesting a refund upon cancellation of a purchase, the refund is made exclusively to the same bank card from which the payment was made.
